PLACING YOUR ORDERING

Do I have to place my order on your website?

Zakoda is an online store and does not have any physical store locations. The only way to place your order is through our website. We do not take orders over the phone or mail.

Can I pre-order an up coming swimsuit?

Yes, you may place a pre-order for items that will be coming into stock. Simply place your order through our website and we will place the order on hold until the items arrive in stock.

What are your payment options?

We have a range of payment options that you can select from on checkout: Secure Online Credit Card (Visa and Mastercard only)
Pay by credit card (Visa or Mastercard) in our secure environment. All credit card payments are processed by St George Bank and will appear on your statement as Swimmer.com.au, the parent company of Zakoda.

Direct Deposit (Australian Orders only)
Pay into our bank account via direct deposit.
Bank: St George Bank
Account Name: Zakoda
BSB: 114-879
Account Number: 465 356 023

Note: orders paid by direct deposit will not be processed until payment has been received. Orders for which payment has not been received within seven working days will automatically be cancelled.

We do not take payment details over the phone.

Why is my currency shown next to the AUD price?

All products on Zakoda.com are displayed in Australian dollars. If you are an international customer your currency will be displayed in brackets next to the AUD price.

For the convenience of international visitors (non Australian) we automatically convert the Australian Dollar value to your local currency. This is an estimate of your local currency only and will not be the exact amount you are charged.

What currency will you charge my credit card in?

Your credit card will be charged in Australian dollars (shown as AU$).

If you are purchasing from outside of Australia your credit card company will automatically convert the Australian dollar value into your local currency. Please note that your credit card company will use their own conversion rate and the total you are charged may not be the same as the estimate shown.

When will my credit card be charged?

Your credit card will be charged when all of the items in your order have been confirmed

Why was my credit card declined?

In most instances, credit cards are declined as the credit card number, cvc or expiration date you entered on checkout is incorrect or mistyped. Sometimes, credit cards are declined due to insufficient funds.

In the event your credit card is declined the Zakoda Support Team will send you an email asking you to re-enter your credit card details in our secure payment link: www.zakoda.com/pay.

Will my credit card details be safe?

Zakoda processes all credit card transactions through St George Bank. Please read the security notice for more information.

How do I search Zakoda.com?

There are two ways to search Zakoda.com. You can use the menu to the left of the website to navigate by style or designer. Or if you know what you are looking for you can enter the search term or name of the swimsuit in the search box located at the top left of the website. Please contact us if you have trouble locating a product.

I need help?

Zakoda.com has a customer support section which provides you with information on how to place your order, payment methods, shipping options, our return and exchange policy and much more. However, if you cannot find the answer you are looking for, please feel free to email us.

How do I know what size to order?

All of the brands on Zakoda.com have their own unique sizing as each designer creates unique styles and cuts for their swimwear collections. Therefore, it is important you view the "Fitting Room" tab on each product to determine your size. Size charts are provided by the designer/brand they are not created by Zakoda.com.

Can I change the quantities or cancel an item in my order?

Please contact us if you need to cancel or change an item in your order.

Why do you need my information?

We use the information we collect about you only to process your orders and improve our service. Please read the privacy notice for more information.